Refund & Cancellation Policy

1. Plans this policy covers

DocNest offers a free tier and two paid tiers — Pro and Family — each available as a monthly subscription, an annual subscription, or a one-time lifetime purchase. Current prices are on our Pricing page. All amounts are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.

2. Cancelling a subscription

You can cancel a monthly or annual subscription at any time — there is no lock-in and no cancellation fee. You can cancel from:

• Inside the app: Settings → Subscription → Cancel, or
• By emailing rohitkale523@gmail.com from your registered email address.

When you cancel, your plan stays active until the end of the billing period you have already paid for, and you keep full access to paid features until then. We do not auto-charge you again after cancellation. Because you retain access for the remainder of the paid period, the current period is not refunded on a pro-rata basis (see §3 for the exceptions).

3. Refunds on subscriptions

Subscription payments are refundable in these cases:

• Accidental or duplicate charge — e.g. you were charged twice for the same period, or a renewal went through after you had already cancelled. Fully refunded.
• Charged in error / unauthorised charge — a charge you did not authorise. Fully refunded (and we will help you secure your account).
• Service failure — if a paid feature is unavailable for a sustained period due to a fault on our side and we cannot resolve it, we will refund the affected period at our discretion.

Outside these cases we do not offer refunds for the portion of a subscription period you have already had access to, since the service was delivered.

4. Lifetime (one-time) purchases

A lifetime purchase grants a perpetual licence to the tier’s features. If you are not satisfied, you may request a full refund within 7 days of purchase, provided the account has not been used abusively (for example, to bulk-process documents and then request a refund). After 7 days, lifetime purchases are non-refundable because the licence has already been granted in full.

5. Free tier

The free tier is free — there is nothing to cancel or refund. Downgrading from a paid tier to free simply stops future charges; your documents remain accessible within the free tier’s limits.

6. How refunds are paid

Approved refunds are issued to the original payment method through our payment processor, Razorpay. Once approved, refunds are typically initiated within 2 business days and reflect in your account within 5–7 business days, depending on your bank or UPI provider. We do not charge any processing fee on refunds.

7. How to request a refund

Email rohitkale523@gmail.com from your registered email address with your registered email, the approximate date and amount of the charge, and the reason. We aim to respond within 3 business days and to resolve valid requests promptly.

8. Your statutory rights

Nothing in this policy limits any rights you have under applicable Indian consumer-protection law. Where the law grants you a stronger remedy than this policy, the law prevails.

9. Contact

Rohit Kale (operator, DocNest) · India · rohitkale523@gmail.com. See our Contact page for full details.